FAQS
When will my first order arrive?
Your first order will arrive the week after the order deadline (Tuesday 11:59pm EST), on Tuesday September 17th or Wednesday September 18th, depending on your zip code.
What is the order cut-off date?
Customize your order before Tuesday, 11:59 PM EST each week to ensure you receive your favorite meals. If forgotten, you'll receive our standard order box.
When will I receive my meals?
You can expect your meals to arrive on either the Tuesday or Wednesday of the week following our order deadline, which is Tuesday at 11:59 PM EST.
What is the shelf life of the meals?
Meals stay fresh for 7 days from receipt, with labeled eat-by dates. We recommend consuming fish first for optimal freshness.
Freezable?
Can freeze up to 3 months.
To heat from frozen: Defrost in refrigerator the day before and heat as instructed or heat sealed pouches in boiling water from frozen, adding a few minutes as needed.
What are the benefits of sous vide?
Enjoy enhanced taste, tenderness, precise cooking, convenient meal prep, and consistent high-quality meals.
How do I reheat my meals?
Reheat our meals by placing the sealed bags in boiling water or using the microwave for a quick meal in minutes.
Is the sous vide packaging BPA-free?
Yes, all packs are "BPA FREE" and can be safely boiled in hot water.
Can I skip or cancel my subscription?
Yes! Skip or cancel anytime before Tuesday, 11:59 PM EST.
To skip a week, go to "Upcoming Orders" and select "Skip"
To cancel your subscription, go to "Upcoming Orders" > "Manage Subscriptions" > scroll to the bottom of the page and select "Cancel"
We value your feedback, so please complete our survey to help us exceed your expectations.
Where can I review my order receipt?
Access your order history and delivery confirmation emails through your customer dashboard.
Plans and pricing
Meals are $14 per serving, with various side and add-on options available at various prices. We offer the following plans:
3 meals (6 servings)
4 meals (8 servings)
5 meals (10 servings)
What is sous vide?
Sous vide is a precise cooking method where ingredients are sealed in a bag and cooked in a controlled water bath, ensuring tenderness, enhanced flavors, and consistent results.
Questions, comments or concerns?
Contact our customer service team via email or chat with us on our website for any questions or concerns. We're here to assist and ensure your satisfaction.
